I will update this post as needed, so in effect I suppose this is an open letter to Mr. John F. Coyne (I wonder what the 'F' stand for). I did like your products, honestly, but I guess I have changed my mind.
31st August 2010;
Onto the WEB to try and find out what my options are.
www.westerndigital.com redirects to www.wdc.com - odd but no problem. Great I can choose my native French language. Go to 'support' and find out that my disk is still under warrantee, great.
Fill out a very nice 'form' asking for help with getting my disk to boot correctly. Receive immediate standard reply with usual suggestions for 'searching kb, forums, community'.
Wait 2 days (with time difference).
1st September 2010;
Ask again how I can exchange this disk.
In the mean time I have been trawling the WEB for answers. Tried lots of resetting functions and advice, without success.
Wait 6 days,
6th September 2010;
Finally a reply to my enquirey. Advice on how to reset the disk - most of which I had already tried - and the RMA proceudre if the resets don't work.
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