So I buy a Western Digital My-Book. I put a lot of data on it over time (not forgetting to back it up). My kids use it on my network as their personal drives, etc. Then one day I notice the lovely blue lights on it's front are no longer bathing my basement. Try as I might I cannot get the thing to boot again. Dead it is, gone to meet it's maker, shuffled off it's mortal coil etc.
No problem I think. It is still under warranty, so I'll just go and exchange it for a nice new one. Search out the receipt (phew lucky it is real paper) and make the trip down town. To my disbelief the small computer suppler who sold it to me is now an interior decorator and fabric shop!!
"Western Digital" I hear you say, "they are a global company you will have no trouble. Their customer support will quickly help you resolve your dilemma!" It appears you have never tried this if you outside the confines of those 51 united states (which includes the UK) which nestle between the Atlantic, the Pacific, the country full of very decent Canadians and those waring Mexican drug lords. Read on my dear reader for a story of hope, heartache, betrayal, indifference, truth....
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